CANCELLATION AND REFUND POLICY

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Any cancellation by the customers must be made in writing and acknowledged by Hurakabra Tours/ Hurakabra Resort. The date on which the correspondence is received will determine the loss of any monies applicable.

Customers who cancel 0-72 hours from their travel due date is not entitled to a refund. Customers who cancel 3-6 days before their travel date are entitled to a 50% refund. Customers who cancel 7 or more days before their travel date are entitled to a 100% refund.

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In cases where “force majeure” is involved and a trip must be cancelled or changed, Hurakabra Tours/ Hurakabra Resort will attempt, at our sole discretion to refund payment, where possible depending on circumstances and availability of refund from local service suppliers. Any losses in such cases can be claimed on personal travel insurance.

 

LIABILITY DISCLAIMER

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Clients travelling with Hurakabra Tours/ Hurakabra Resort are made aware of any risks related to participating in activities on tour and the availability, or lack, of medical and evacuation services, especially when travelling in remote areas, hence participate at their own risk.

 

Although safety is Hurakabra’s primary priority. No responsibility will be taken for any accident, injury, loss, misfortune or death while on any trip organized and/ or coordinated by Hurakabra Tours/ Hurakabra Resort.  As such Hurakabra Tours, being an Inbound Tour Operator, will use the services of transport and accommodation providers.

 

In cases where the contracted 3rd party fails to provide the agreed services Hurakabra Tours/ Hurakabra Resort will do everything possible to organize an alternate to fill this part of the tour. However, any losses in such cases can be claimed on personal travel insurance, but Hurakabra Tours cannot be held accountable, responsible or  liable for any associated expenses or damages of any kind caused by weather, strikes, hostilities, bankruptcy, war, acts of nature, local laws or other such causes.